When we speak, our tone is indicated by our voice. We can easily recognise whether a speaker is happy to help, uncooperative or sarcastic. However, when we write, we have to rely on our choice of words to indicate our tone.

When you want to influence the reader:

* focus on the reader’s needs
* focus on what the writer can do for the reader
* create a personal tone through effective use of pronouns and pleasant words.

We will also be exploring the correct way to use punctuation.

Business Writing Skills - Part 2